FOR AN INCREASED CUSTOMER SATISFACTION

Turn your sales force into “Super Sellers” thanks to our reprocessing of the customer database. Based on machine learning, our tablets assist the sales team with their in-store recommendations. Our CRM gives access to in-store and out-of-store information in an easy-to-read way : enhanced client profile, browsing history, purchasing history, age, preferred brands etc, all enabling your sales team to make the right decisions.

 

We aim to use new technologies in order to give the sales force more time to focus on value creation, especially in relationship building with the customer.

 

The sales person just needs to launch the algorithm, by consulting the client profile, in order to access any available products in-store (in the customer’s size) which is most likely to please them. The next step is a more refined search or the selection of products that the customer can buy directly. The salesperson can further enhance the client profile by making notes so that no useful information is lost.

Turn your sales force into “Super Sellers” thanks to our reprocessing of the customer database. Based on machine learning, our tablets assist the sales team with their in-store recommendations. Our CRM gives access to in-store and out-of-store information in an easy-to-read way : enhanced client profile, browsing history, purchasing history, age, preferred brands etc, all enabling your sales team to make the right decisions.

 

We aim to use new technologies in order to give the sales force more time to focus on value creation, especially in relationship building with the customer.

 

The sales person just needs to launch the algorithm, by consulting the client profile, in order to access any available products in-store (in the customer’s size) which is most likely to please them. The next step is a more refined search or the selection of products that the customer can buy directly. The salesperson can further enhance the client profile by making notes so that no useful information is lost.

62%%

like the closer contact with the sales assistant

Clients clearly value being able to touch and see products, being given advice and receiving information about available offers. Become closer to them, connect with them and make them feel valued.

42%%

do not like to search on their own

Customers look for new experiences.

It is therefore really important to test and to put in place targeted services that will reduce any frustrations and produce commitment across all contact points, both physical and digital.

35%%

in-store conversion rate

We offer your salespeople the chance to personalize their relationship with your clients in order to make them feel valued. This in turn leads to a higher level of customer satisfaction and the chance to increase your revenue.

OUR EXPERTS AT YOUR SERVICE

SOLUTION DESCRIPTION

A 360° VISION OF THE CLIENT

Customer profiling based on their in-store and out-of-store behaviour

Purchase intention and purchase probability highlighted

Client profile updated by the sales force

EFFICIENT ACCESS TO THE PRODUCT CATALOGUE

Access to the product catalogue in real time

Recommendation of online products with store availability

Online purchases from in-store

AN OUT-OF-STORE CUSTOMER RELATIONS TOOL

Updating of the client profile via note taking

Scheduling of personalized messages based on life events

Recording of contact history

DESCRIPTION DE LA SOLUTION

A 360° VISION OF THE CLIENT

Customer profiling based on their in-store and out-of-store behaviour

Purchase intention and purchase probability highlighted

Client profile updated by the sales force

EFFICIENT ACCESS TO THE PRODUCT CATALOGUE

Access to the product catalogue in real time

Recommendation of online products with store availability

Online purchases from in-store

AN OUT-OF-STORE CUSTOMER RELATIONS TOOL

Updating of the client profile via note taking

Scheduling of personalized messages based on life events

Recording of contact history

ADVANTAGES

CLIENT

Clients, whatever their profile, benefit from a level of service that rivals top luxury brands,. They feel valued, understood and listened to and they enjoy an omnichannel shopping experience that is both ultra-personalized and innovative.

 

Furthermore, with no more stock-outs, they can easily order a product that is not available in-store.

SALESPERSON

Our CRM is a sales tool that multiplies your sales force’s performance tenfold. By helping them generate higher revenue, you reduce staff turnover and improve their personal investment in your brand.

 

In addition, because they can see the integrated stock levels, you help them focus on building a relationship with the customer.

STORE

You can revitalize your brand image by offering your customers an efficient and fresh purchasing journey. Increase the store profitability per m² by improving the operational effectiveness of your teams. Make the most of in-store visits in order to update your client profiles and strengthen their loyalty to your brand.

 

You can develop effective, personalized retargeting in order to generate repeat business across your distribution channels.

CONSUMERS WANT MORE DIGITAL TOOLS IN-STORE

 

American surveys show that consumers would like to see more digital tools in-store that they can use themselves or that can be used by sales assistants in order to enhance the customer experience.

The surveys also show that this trend is present in all sectors (restaurants, hotels, retail) but over and above the need for a connected tool, customers would like to be able to make use of it themselves rather than have to wait for an adviser to become available.

So are retailers ready to adopt this approach?

What are customers’ real expectations ?

And what sort of content would you offer to enhance the customer experience ?