OUR GUARANTEES

+10%

on turnover in the first year

+28%

conversion rate

+84%

repeat business rate

+20%

average spend

AN INTELLIGENT PLATFORM WHICH FACILITATES PROCESSING OF YOUR CUSTOMER ORDERS

Our intelligent CRM is based on machine learning and is connected to the chatbot, playing the role of a recommendation tool. It makes it possible to advise all your clients in a genuine, personalized and effective way in under 2 minutes.

 

Our algorithm takes into account each client’s specific requirements (qualitative data communicated by the customer via the live chat) which is then enhanced by the customer’s habits (profiling and quantitative data based, in part, on their online and/or in-store browsing history, customer loyalty, average spend etc).

The first selection occurs in an algorithmic fashion. This is then enhanced and personalized by an expert who confirms and adds the selection with a personalized message.

 

We really value this human verification step because only a human being can “like” and can recommend a product based on an expression of strong feeling, thus responding in an appropriate way to the often complex needs that our visitors might have.

Our algorithm adds intelligence to the CRM, making it a high performing recommendation tool by allowing a human to only intervene at the value creation steps, that is to say when they advise and build the relationship with the customer.

We can enable you to support each customer who would like the help, by digitalizing the sales force and offering a genuine, personalized service regardless of average spend or purchase frequency.

 

Our solution enables you to set yourself apart via the customer experience and to break out of the vicious circle of discounts.

Our intelligent CRM is based on machine learning and is connected to the chatbot, playing the role of a recommendation tool. It makes it possible to advise all your clients in a genuine, personalized and effective way in under 2 minutes.

 

Our algorithm takes into account each client’s specific requirements (qualitative data communicated by the customer via the live chat) which is then enhanced by the customer’s habits (profiling and quantitative data based, in part, on their online and/or in-store browsing history, customer loyalty, average spend etc).

The first selection occurs in an algorithmic fashion. This is then enhanced and personalized by an expert who confirms and adds the selection with a personalized message.

 

We really value this human verification step because only a human being can “like” and can recommend a product based on an expression of strong feeling, thus responding in an appropriate way to the often complex needs that our visitors might have.

Our algorithm adds intelligence to the CRM, making it a high performing recommendation tool by allowing a human to only intervene at the value creation steps, that is to say when they advise and build the relationship with the customer.

We can enable you to support each customer who would like the help, by digitalizing the sales force and offering a genuine, personalized service regardless of average spend or purchase frequency.

 

Our solution enables you to set yourself apart via the customer experience and to break out of the vicious circle of discounts.

A PERSONALIZED ALGORITHMIC RESPONSE

Order processing is facilitated by our algorithm together with machine learning in order to provide your experts with a pre-selected choice.

This can be refined or modified according to the search criteria. The e-sales assistant can also enhance the client profile at any point in the process.

Our CRM gathers all the information conveyed by the client via the chatbot. An expert, either randomly chosen or specially identified by their manager for the task, will then receive the client’s order, aiming to process the order quickly and efficiently.

The platform has been designed to be “user-friendly” so that everyone in the team can take ownership with different levels of access, in as short a time as possible.

Our aim is to provide a quality of service that reflects both the content and response time provided to the customer.

This is why we offer a templating system so that your sales people can spend time on value creation and show clients that they have carefully crafted each response.

OUR EXPERTS AT YOUR SERVICE

AN INTELLIGENT CRM HELPS SCALE THE CUSTOMER RELATIONSHIP

GATHERING OF CLIENT DATA

Queries and transcripts conveyed by the customer are sent to the CRM and coupled with browsing information, purchasing history, client profiling etc.

PROCESSING OF CLIENT QUERIES

Advisers automatically receive the enquiry sent by the client.

ALGORITHMIC SELECTION OF PRODUCTS

A selection of products is made automatically thanks to algorithms. The adviser will then confirm or modify the selection.

MACHINE LEARNING

We optimize and automate data processing with the aim of improving the sales force’s performance.

TEMPLATING SYSTEM

We offer a templating system in order to provide rapid processing, which helps advisers to respond in the most effective way possible.

PERSONALIZED PACKAGE

We offer the possibility of supporting and advising customers in a personalized way in order to provide an emotional experience.

THE HALO EFFECT

 

If online shopping continues to grow, is it really worth retaining our physical stores ?

The answer to this is yes, because physical and digital are closely linked, as this article explains. It is what is known as the halo effect.

 

Digital enables retailers to go further in their sales by developing customer experiences that are richer than at the present time.