AN ONLINE EXPERIENCE THAT EQUALS THE IN-STORE EXPERIENCE

Online shopping deserves to be revamped!

 

These days, a commercial website offers several service-based advantages such as a wide range of choices, fast and various delivery options, but all to the detriment of the shopping experience itself. The main challenge therefore is to recreate the sense of emotion !

It is this emotion which pushes towards a purchase and the experience which actually sells, which is why we favor a consumer-centered approach.

 

7 out of 10 customers now prefer a more personalized experience.

 

By digitalizing the sales force, we can provide reliable, personalized assistance to any customer wanting that service regardless of their average spend or shopping frequency. Every client who experiences our solution feels valued, listened to and understood.  Our innovation is both technological and service-based.

 

28% conversion rate when a client communicates with us via the chat service!

 

You can also provide your clients with the same level of personalization : discuss with them via our semi-automated plug & play chatbot, gather information, allow our CRM to incorporate each answer and offer choices that your team of experts will be able to validate and refine.

 

84% rate of repeat purchases when a client is supported.

L’achat en ligne mérite d’être réinventé!

 

Aujourd’hui, un site marchand apporte de nombreux avantages serviciels comme l’hyperchoix, la livraison rapide, les multiples options de livraison au détriment de l’expérience. L’enjeu majeur est alors de créer de l’émotion !

Cette émotion pousse à l’achat et l’expérience fait vendre, c’est pourquoi nous favorisons une approche consumer-centric.

 

7 clients sur 10 sont désormais favorables à une expérience client plus personnalisée.

 

En digitalisant le vendeur, nous accompagnons chaque client qui le souhaite de façon authentique et personnalisée quel que soit leur panier moyen et leur fréquence d’achat. Chaque client qui passe par notre solution se sent considéré, écouté et compris. Notre innovation est à la fois technologique et servicielle.

 

28%, c’est notre taux de transformation lorsqu’un client communique avec nous via le chat !

 

Apportez vous aussi un tel niveau de personnalisation à vos clients : discutez avec eux via notre chatbot plug & play semi-automatisé, récoltez-en les informations, laissez notre CRM intégrer chaque réponses et proposer des sélections que vos équipes d’experts pourront valider et affiner.

 

84% de taux de réachat lorsqu’un client est accompagné.

A PERSONALIZED CUSTOMER EXPERIENCE

CHATBOT

CHATBOT

Strike up a conversation with your clients.

 

 

 

INTELLIGENT CRM

INTELLIGENT CRM

Access your customers’ information and personalize the relationship

 

 

 

DATA MINING

DATA MINING

Analyse the data for 360° decision making

 

 

DIGITALIZE THE IN-STORE SALESPERSON

OUR EXPERTS AT YOUR SERVICE

A CLOSER RELATIONSHIP

CLIENT

Clients benefit from an experience that is personalized, privileged, seamless and supported. This comes across as the sort of exchange they could have had with an in-store adviser.

They benefit from advice and offers proposed via email, push notifications or in their wishlist.

They receive information on all their devices and enjoy a 360° experience that matches their actual expectations.

STORE

The brand benefits from a proactive image that is customer-focused, generating both client engagement and loyalty.

The brand can adapt its offer and anticipate stock requirements using data collection.

The brand can optimize sales using the information it has about its clients and on its offer.

WISHIBAM, THE START-UP THAT WANTS TO HELP RETAILERS RECONNECT WITH SUSTAINABLE GROWTH

 

Wishibam has embarked on a challenge : to reinvent spending patterns by mixing the best of both worlds, combining the rapidity and convenience of online shopping with the in-store buying experience. There is one way to do that: digitalizing the sales force and making them a key feature of online shopping, using the customer data that has been gathered. 

Our start-up has spent three years testing this solution on its own fashion and beauty marketplace. Today, the results from this test period have motivated the company to launch its new offer, this time aimed at retailers. Its goal is to digitalize the points of sale. And then, once they are online, add the e-personal shopper service. This could change everyone’s shopping habits !