Luxury
Offer your customers an exceptionally immersive and seamless shopping experience. With Wishibam Platform, your customers are recognized and
understood regardless of their point of contact.
Re-enchant the shopping experience of each of your customers.
Digital at the service of Customer Experience
Consumers are increasingly demanding and expect luxury brands to provide an innovative Shopping Experience every time they interact with the brand. Omnichannel is the keystone of a seamless and personalized customer experience. We see the store as the foundation of the luxury house and digital as an effective way to strengthen it. Wishibam Platform is composed of several modules that allow the implementation of the omnichannel web-to-store and store-to-web shopping journey centered on the customer.
THE TOURIST
To organize his activities, he prepares his shopping from his country of origin. He creates his wishlist and seeks to know the store availability of his favorite items. Arrived in the country, he forgets a shop. When passing in front of it, he receives a notification inviting him to enter with the visualization of his wishlist. He enters, completes his basket, and gets delivered to his hotel room.
-
- Accessibility of online products
- Wishlist
- Personalized reminders
- Fast delivery in a single package
- Seller tablet
Connecting international customers to local shops
THE MILLENIAL
Does shopping on his mobile after clicking on the product worn by a celebrity on social media. He wants to belong to a group, benefit from an exclusive experience, without breaking points wherever he is and be able to share his experience on social media.
-
- Usage of social media
- Effective influencer marketing
- E-Shop and accessibility of unified stocks
- Click & Collect
- Seller tablet
Suitable for younger customers, future brand growth
THE BUSINESS TRAVELLER
In a hurry, often absent, the business traveler does not have much time and does everything to buy it. He is looking for a simple, irritant-free shopping experience that saves him time while pleasing his loved ones. He buys directly in stores, online, in airports, … His family is a customer of your brand in his country of origin.
- Unified inventory
- E-Shop
- Fast delivery
- Branded packaging
Elimination of irritants, time saving, tailor-made service
THE VIP CLIENT
He likes to feel unique, valued, listened to. He is looking for the Exclusive product, and the Exclusive relationship. He likes to be known, recognized, valued, and continue to remain so. He wants to benefit from the most high-end service of the services offered by the brand. He remains in constant contact with his advisor so as not to miss THE essential item.
- Fast home delivery
- Multi-brand delivery
- Omnichannel Personal Shopping
- Branded packaging
A personalized experience thanks to a 360° customer profiling tool
THE CONNOISSEUR
Is a customer who mixes between luxury brands. He follows the news, knows what is being done and what he wants to buy. He then chooses the most emblematic house while considering the privileged relationship he has with his sellers. He compares prices because even wealthy, he likes to make good deals.
- Social media login
- Online product details
- Online inventory accessibility
- Multi-brand / home delivery
- Branded packaging
Strong presence across all customer touchpoints
Reconcile the best of both worlds with Wishibam Platform
Wishibam Platform: customer experience, our n°1 challenge
We believe the shopping experience should be a branded ceremony, successful across the entire network. Our omnichannel marketplace makes it possible to reconcile stocks, digitally display different delivery options, and personalize the in-store & web channel experience. The Wishibam interfaces have been designed to be adapted to the reality of physical commerce, which ensures rapid adherence from operational teams..
Omnichannel OMS for new delivery services
Green delivery, delivery in points of sale, delivery by courier, VIP delivery directly by a seller of the shop (if nearby), …. our OMS will make it possible to meet the challenges of deliveries through a good orchestration of sales in response to business challenges. Our OMS also lowers the markdown rate for an optimal shopping experience.
Wishibam, the all-in-one solution for the digitalization of physical points of sale
A quick launch thanks to the following features:
360° customer vision
We easily integrate with your existing Loyalty Program to reconcile your customer’s Data and make it accessible across all channels. In store, your salespeople have a vision of the latest products purchased, visited, returned. Online, our algorithm feeds on its purchasing habits for a personalization of products sold in store.
Omnichannel Logistics Management
Logistics management from relevant business points. Respect of deadlines, multi-modes of delivery in a logic of simplification of the
purchasing process at the level of the customer. Management of returns throughout the chain, planning of returns and passage of a courier, implementation of services such as the “try now, pay later” service for VIP customers (…)
Multi-store shopping cart management
Your end customers get a unified shopping experience by paying only once. Order allocation rules are determined during scoping meetings to meet your business objectives. Wishibam B2B Platform ensures the distribution of payments and orders according to an optimal customer/seller/third party monitoring.
Business Rules Engine
Our business rule engine has been designed for a quick and customizable configuration that will meet your specific challenges with a very specific access and rights system. These accesses and rights can be different within the same team.
Customized e-commerce website
We offer an integrated package that ensures a rapid deployment of the solution. The front end is 100% customizable to meet your brand image and operational objectives.
Personalized offer
Create catalogs of products or services customized to your target: large accounts, individual accounts (…) Adapt your prices and discounts to your customer type and increase your performance.
Unified stock
Online as in store, increase the available choice by offering a larger part of your product range. Remove the pain point related to being out of stock, activate the alert service on an unavailable product, offer similar products relevant to the purchasing habits of your customers.
Product Catalog Management
Manage large volumes of product and inventory data from multiple sources. Automate the enrichment of your catalog and maintain a high level of quality and consistency.
Performance monitoring
Control order content and cycle, analyze results, and anticipate customer requests for a tailored experience.
Personalized e-commerce website
We provide you with an integrated offer ensuring a rapid deployment of the solution. The front is 100% customizable to meet your brand image and operational objectives.
Logistics Management
Order allocation rule based on your business objectives, management of advanced shipping options and customer satisfaction tracking.
Wishibam platform has been designed to meet your business needs while respecting the operational reality of your activity. Take advantage of a robust, scalable and secure platform that will win over your teams by saving them time.
Sales Departement
Focus on complex sales and let the marketplace generate additional sales, effortlessly.
Marketing Department
Enhance your networking space and develop a new source of revenue.
E-commerce Department
Increase your conversion rate by expanding the choices available for purchase. Mix physical and online experiences and offer new delivery services.
Luxury
Offer your customers an exceptionally immersive and seamless shopping experience. With Wishibam Platform, your customers are recognized and
understood regardless of their point of contact.
Re-enchant the shopping experience of each of your customers.
Digital at the service of Customer Experience
Consumers are increasingly demanding and expect luxury brands to provide an innovative Shopping Experience every time they interact with the brand. Omnichannel is the keystone of a seamless and personalized customer experience. We see the store as the foundation of the luxury house and digital as an effective way to strengthen it. Wishibam Platform is composed of several modules that allow the implementation of the omnichannel web-to-store and store-to-web shopping journey centered on the customer.
THE TOURIST
To organize his activities, he prepares his shopping from his country of origin. He creates his wishlist and seeks to know the store availability of his favorite items. Arrived in the country, he forgets a shop. When passing in front of it, he receives a notification inviting him to enter with the visualization of his wishlist. He enters, completes his basket, and gets delivered to his hotel room.
-
- Accessibility of online products
- Wishlist
- Personalized reminders
- Fast delivery in a single package
- Seller tablet
Connecting international customers to local shops
THE MILLENIAL
Does shopping on his mobile after clicking on the product worn by a celebrity on social media. He wants to belong to a group, benefit from an exclusive experience, without breaking points wherever he is and be able to share his experience on social media.
-
- Usage of social media
- Effective influencer marketing
- E-Shop and accessibility of unified stocks
- Click & Collect
- Seller tablet
Suitable for younger customers, future brand growth
THE BUSINESS TRAVELLER
In a hurry, often absent, the business traveler does not have much time and does everything to buy it. He is looking for a simple, irritant-free shopping experience that saves him time while pleasing his loved ones. He buys directly in stores, online, in airports, … His family is a customer of your brand in his country of origin.
- Unified inventory
- E-Shop
- Fast delivery
- Branded packaging
Elimination of irritants, time saving, tailor-made service
THE VIP CLIENT
He likes to feel unique, valued, listened to. He is looking for the Exclusive product, and the Exclusive relationship. He likes to be known, recognized, valued, and continue to remain so. He wants to benefit from the most high-end service of the services offered by the brand. He remains in constant contact with his advisor so as not to miss THE essential item.
- Fast home delivery
- Multi-brand delivery
- Omnichannel Personal Shopping
- Branded packaging
A personalized experience thanks to a 360° customer profiling tool
THE CONNOISSEUR
Is a customer who mixes between luxury brands. He follows the news, knows what is being done and what he wants to buy. He then chooses the most emblematic house while considering the privileged relationship he has with his sellers. He compares prices because even wealthy, he likes to make good deals.
- Social media login
- Online product details
- Online inventory accessibility
- Multi-brand / home delivery
- Branded packaging
Strong presence across all customer touchpoints
Reconcile the best of both worlds with Wishibam Platform
Wishibam Platform: customer experience, our n°1 challenge
We believe the shopping experience should be a branded ceremony, successful across the entire network. Our omnichannel marketplace makes it possible to reconcile stocks, digitally display different delivery options, and personalize the in-store & web channel experience. The Wishibam interfaces have been designed to be adapted to the reality of physical commerce, which ensures rapid adherence from operational teams..
Omnichannel OMS for new delivery services
Green delivery, delivery in points of sale, delivery by courier, VIP delivery directly by a seller of the shop (if nearby), …. our OMS will make it possible to meet the challenges of deliveries through a good orchestration of sales in response to business challenges. Our OMS also lowers the markdown rate for an optimal shopping experience.
Wishibam, the all-in-one solution for the digitalization of physical points of sale
A quick launch thanks to the following features:
360° customer vision
We easily integrate with your existing Loyalty Program to reconcile your customer’s Data and make it accessible across all channels. In store, your salespeople have a vision of the latest products purchased, visited, returned. Online, our algorithm feeds on its purchasing habits for a personalization of products sold in store.
Omnichannel Logistics Management
Logistics management from relevant business points. Respect of deadlines, multi-modes of delivery in a logic of simplification of the
purchasing process at the level of the customer. Management of returns throughout the chain, planning of returns and passage of a courier, implementation of services such as the “try now, pay later” service for VIP customers (…)
Multi-store shopping cart management
Your end customers get a unified shopping experience by paying only once. Order allocation rules are determined during scoping meetings to meet your business objectives. Wishibam B2B Platform ensures the distribution of payments and orders according to an optimal customer/seller/third party monitoring.
Business Rules Engine
Our business rule engine has been designed for a quick and customizable configuration that will meet your specific challenges with a very specific access and rights system. These accesses and rights can be different within the same team.
Customized e-commerce website
We offer an integrated package that ensures a rapid deployment of the solution. The front end is 100% customizable to meet your brand image and operational objectives.
Personalized offer
Create catalogs of products or services customized to your target: large accounts, individual accounts (…) Adapt your prices and discounts to your customer type and increase your performance.
Unified stock
Online as in store, increase the available choice by offering a larger part of your product range. Remove the pain point related to being out of stock, activate the alert service on an unavailable product, offer similar products relevant to the purchasing habits of your customers.
Product Catalog Management
Manage large volumes of product and inventory data from multiple sources. Automate the enrichment of your catalog and maintain a high level of quality and consistency.
Performance monitoring
Control order content and cycle, analyze results, and anticipate customer requests for a tailored experience.
Personalized e-commerce website
We provide you with an integrated offer ensuring a rapid deployment of the solution. The front is 100% customizable to meet your brand image and operational objectives.
Logistics Management
Order allocation rule based on your business objectives, management of advanced shipping options and customer satisfaction tracking.
Wishibam platform has been designed to meet your business needs while respecting the operational reality of your activity. Take advantage of a robust, scalable and secure platform that will win over your teams by saving them time.
Sales Departement
Focus on complex sales and let the marketplace generate additional sales, effortlessly.
Marketing Department
Enhance your networking space and develop a new source of revenue.
E-commerce Department
Increase your conversion rate by expanding the choices available for purchase. Mix physical and online experiences and offer new delivery services.