Marketplace B2C
Increase the value of your assets through omnichannel!
The reference solution to launch your omnichannel marketplace
and to manage logistics from physical points of sale and warehouses.
Launch your e-commerce based on physical points of sale quickly with
WISHIBAM
Improve the B2C customer experience
Become your customers’ online and physical destination of choice to meet their needs. Wishibam’s solution allows you to expand your offer, add new services, and supply a more convenient and responsible experience overall.
Bring inventories closer to your customers
Increase in-store traffic, generate online sales, and be present whenever and wherever the consumer wants to buy. Complete your offer and expand your product lines online and in-store to increase your conversion rates on both channels.
Build customer loyalty to meet their needs
Become the destination of choice for your customers by meeting their current needs and anticipating their future needs through better data understanding. Remove the pain points of your stores, erase the pain points of your e-shop.
A SaaS solution that easily integrates within existing systems
An all-in-one scalable and secure solution optimized for rapid deployment:
E-commerce platform
A 100% customizable e-commerce frontline adapted to the consumer experience you wish to implement. Take advantage of our experts’ skills to create efficient and innovative websites. Manageable and scalable, your e-commerce website integrates into the omnichannel ecosystem. Promotion, multilingual platforms, social media integration, your website will evolve according to your needs.
Marketplace and feed management
Business rules engines, merchant recruitment and management, multi-merchant shopping carts, task automation (…) Our marketplace solution is robust and designed for an optimal management of your omnichannel experience. In addition, we manage the unification and homogenization of product feeds from multiple sources via our integration brick. Web stocks, warehouse stocks, supplier stocks, we ensure an automatic real time integration of products and adapt the content to your quality criteria.
Omnichannel OMS
Flexible in terms of configuration, our OMS has been developed to respond to the omnichannel purchase journey that you wish to invent. Integrated within the Wishibam Platform Suite, end customers will be able to discover the pathways they are eligible for in real time. Order orchestration, payment management and returns management are configurable to meet your business priorities. Our OMS has been designed to respond to the constraints of physical retail: management of breakage rates, poor feedback on promotions, (…)
Data boards
We integrate via APIs with your service providers to reconcile physical and online data and provide you with a clear and understandable view. Use your consolidated view of customer purchases to set up ultra-personalized marketing campaigns. Activate your sales dashboards to understand the global performance of products sold locally and adapt your product catalogue. Monitor logistics dashboards to improve customer satisfaction.
An exceptional experience for your customers
As an operator, you can monitor the performance of your teams and increase customer satisfaction.
Fast integration for your retailers
We use machine learning to reconcile and homogenize your retailers’ feeds and ensure a fast integration, without any specific development for their teams.
Florent Castano
“”Wishibam has allowed our marketing teams to increase our customer database, and our retail teams to enhance the performance of our physical stores. By integrating our stores into local marketplaces, we are growing while maintaining control over our distribution networks, which is central to Converse’s strategy”
The Village Outlet – Business Case
70 different information systems were integrated without requiring any kind of development from retailers. Lancel, The Kooples, The SMCP Group, Nike each have their own feed structure, data sources and security constraints. These international brands agreed to join The Village Outlet’s phygital marketplace due to the ease of integration and business potential.
About The Village: #2 European Outlet in only 3 years thanks to the digital solution which allows to generate increased traffic (+30%) and store sales (+12%). During the confinement period, 38% of the stores’ revenue was maintained thanks to the marketplace deployed by Wishibam teams. The Village is the only shopping center in France to have increased its turnover by 24% in January 2020 (50% of this increase is attributed to the impact of Wishibam) and to have continued selling despite the store shutdowns due to COVID-19
All the actors of the company benefit from the marketplace
Retail management
Increase qualified in-store traffic through online inventories and price visibility. The implementation of new services such as click & collect and omichannel returns promote the entire network.
E-commerce management
Increase your conversion rate by expanding the offer available online. Use stores as delivery relays to improve customer experience without increasing logistics costs.
Merchandising Management
Improve marketplace content without increasing your merchandising staff. Detect local consumer trends and adapt your offer to consumer demand.
Wishibam Suite B2C
Increase the value of your assets through omnichannel!
The reference solution to launch your omnichannel marketplace and manage logistics from physical points of sale.
Launch your e-commerce based on physical points of sale quickly with Wishibam
Wishibam Platform : the solution that increases the efficiency of your stores through digitizing
Amazon does not have a monopoly on the marketplace. The Wishibam Platform Suite brings inventories closer to your customers to restore sustainable growth. As Brick & mortar players, accelerate your growth thanks to e-commerce!
Improve the B2C customer experience
Become your customers’ online and physical destination of choice to meet their needs. Wishibam’s solution allows you to expand your offer, add new services, and supply a more convenient and responsible experience overall.
Bring inventories closer to your customers
Increase in-store traffic, generate online sales, and be present whenever and wherever the consumer wants to buy. Complete your offer and expand your product lines online and in-store to increase your conversion rates on both channels.
Build customer loyalty
Become the destination of choice for your customers by meeting their current needs and anticipating their future needs through better data understanding. Remove the pain points of your stores, erase the pain points of your e-shop.
Wishibam Platform : a SaaS solution that easily integrates within existing systems
An all-in-one scalable and secure solution optimized for rapid deployment:
E-commerce platform
A 100% customizable e-commerce frontline adapted to the consumer experience you wish to implement. Take advantage of our experts’ skills to create efficient and innovative websites. Manageable and scalable, your e-commerce website integrates into the omnichannel ecosystem. Promotion, multilingual platforms, social media integration, your website will evolve according to your needs.
Marketplace and feed management
Business rules engines, merchant recruitment and management, multi-merchant shopping carts, task automation (…) Our marketplace solution is robust and designed for an optimal management of your omnichannel experience. In addition, we manage the unification and homogenization of product feeds from multiple sources via our integration brick. Web stocks, warehouse stocks, supplier stocks, we ensure an automatic real time integration of products and adapt the content to your quality criteria.
Omnichannel OMS
Flexible in terms of configuration, our OMS has been developed to respond to the omnichannel purchase journey that you wish to invent. Integrated within the Wishibam Platform Suite, end customers will be able to discover the pathways they are eligible for in real time. Order orchestration, payment management and returns management are configurable to meet your business priorities. Our OMS has been designed to respond to the constraints of physical retail: management of breakage rates, poor feedback on promotions, (…)
Data boards
We integrate via APIs with your service providers to reconcile physical and online data and provide you with a clear and understandable view. Use your consolidated view of customer purchases to set up ultra-personalized marketing campaigns. Activate your sales dashboards to understand the global performance of products sold locally and adapt your product catalogue. Monitor logistics dashboards to improve customer satisfaction.
Fast integration for your retailers
We use machine learning to reconcile and homogenize your retailers’ feeds and ensure a fast integration, without any specific development for their teams.
An exceptional experience for your customers
As an operator, you can monitor the performance of your teams and increase customer satisfaction.
Business rule engine
Our business rule engine was designed for a quick and customizable configuration that meets your specific needs. E-commerce teams, logistics teams, after-sales service teams, quality control, etc. will all have different access rights. These rights can also be different within the same team.
Management of complex feeds
We adapt to the feed structure of your retailers to avoid any specific development or efforts from their part. We do not impose a product feed classification and know how to manage different sources and formats. We use machine learning to reconstruct your merchant’s product, stock and price information in a clear and intelligible way.
Feed homogenization
We use machine learning to homogenize the product contents sent by your merchants. This feature will allow you to ensure high quality content without imposing specific rules on your retailers.
Catalog management
Manage large volumes of product and inventory data from multiple sources. Automate catalog enrichment, manage store and warehouse inventories and ensure quality content.
Multi-vendor shopping cart management
Your end customers enjoy a unified shopping experience by paying only once. Order allocation rules are determined during framing meetings to match your business objectives. Wishibam Plateform ensures payment allocation according to your needs for optimal customer-seller-third party tracking.
Omnichannel logistics
Click & Collect, Call & Collect, Drive, Traditional delivery, Fast delivery, Responsible delivery, Relay point delivery (…) we connect via API to any logistics providers of your choosing. Our project management team can accompany you through all the steps from the identification of service providers to operational implementation.
Automation
We work in a logic of co-construction to set up an omnichannel experience that suits you. We automate a maximum of low added-value operational tasks for your teams and those of your merchants.
Merchant recruitment and management
Merchant recruitment is made easier as we know how to integrate them without requiring any specific development on their behalf. Our sales teams can assist you with your sales pitch. Our dashboards allow you to monitor the performance of your merchants to challenge them. They benefit from complete tools to maximize their sales.
Sales animation
Replicate physical and online operations or vice versa. Boost your sales to the rhythm of events in your sector. Multichannel promotions, flash sales, discount codes, sponsorship, (…)
SEO optimization
Our solution respects the rules and standards related to SEO and allows you to increase your online traffic in an organic way. The daily monitoring of our SEO experts coupled with the agility of our teams will allow you to benefit from a quality ranking on search engines.
Geolocation
Offer your end customers the possibility to easily locate stocks and go to stores.
Personalization of the merchant space
Give your merchants web visibility to highlight their differentiating features.
Data Reconciliation
Reconcile physical and online data to offer your customers an ultra-personalized shopping experience across all channels.
Real-time display
Present your customers with real-time inventory and pricing, as well as the paths they are eligible for.
Our brands talk about it better than we do
Florent Castano, Store Manager at Converses
“Digital is becoming an ally of my store since the sales generated online count in the KPIs of my teams. Beyond an additional showcase, the omnichannel nature of our points of sale brings qualified traffic.”
The Village Outlet – Business Case
70 different information systems were integrated without requiring any kind of development from retailers. Lancel, The Kooples, The SMCP Group, Nike each have their own feed structure, data sources and security constraints. These international brands agreed to join The Village Outlet’s phygital marketplace due to the ease of integration and business potential.
About The Village: #2 European Outlet in only 3 years thanks to the digital solution which allows to generate increased traffic (+30%) and store sales (+12%). During the confinement period, 38% of the stores’ revenue was maintained thanks to the marketplace deployed by Wishibam teams. The Village is the only shopping center in France to have increased its turnover by 24% in January 2020 (50% of this increase is attributed to the impact of Wishibam) and to have continued selling despite the store shutdowns due to COVID-19
All the actors of the company benefit from the marketplace
Retail management
Increase qualified in-store traffic through online inventories and price visibility. The implementation of new services such as click & collect and omichannel returns promote the entire network.
E-commerce management
Increase your conversion rate by expanding the offer available online. Use stores as delivery relays to improve customer experience without increasing logistics costs.
Merchandising Management
Improve marketplace content without increasing your merchandising staff. Detect local consumer trends and adapt your offer to consumer demand.
