50%
check online before buying in-store
70%
of online visits convert into walk-ins
+20%
increase in store visits via omnichannel efforts
Physical, digital, first-hand experience : in this digital era, the physical elements must be reinvented !
Whilst in-store visits have fallen by 60%, e-commerce turnover increased by 109% between 2010 and 2017. Everyone feared that the high street would simply disappear, but that has not been the case, in fact the opposite has happened.
Today we notice that there is a genuine synergy between online and in-store shopping. It is true that some retailers have disappeared or are going through tough times, but it is because they have not worked out how to adapt to their customers’ needs by offering an omnichannel shopping experience. Your clients must be able to shop online and to have their goods delivered to their preferred location. We want to offer your clients a shopping experience which reconciles the very best of physical retail and online shopping: online convenience combined with in-store personal experience.
Following three years of R&D, we developed the only technical and experiential solution that reconciles online and in-store.
OUR SOLUTIONS
SMART MARKETPLACE
An intelligent platform providing omnichannel management of your shops. You will be able to monitor your stock and item availability in real time as well as track results per store whilst boosting your sales teams.
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ENHANCED SELLING
Turn your sales force into brand ambassadors. Aided by our algorithm, they will have the ability to suggest ultra-personalized products, creating a personalized shopping experience.
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PICKING APP
Optimize order fulfillment from the shop floor. Generate cross-selling at the point of pick-up thanks to our algorithm, which is an integral part of your in-store sales tools.
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OUR EXPERTS AT YOUR SERVICE
SWIFT AND SMOOTH IMPLEMENTATION
A VIRTUOUS CIRCLE FOR ALL STAKEHOLDERS IN THE CHAIN
CLIENT
Able to access their favorite brands 24/7, order online and pick-up in-store, or order in-store and arrange for delivery.
No more queuing to pay, no more out-of-stocks, a totally smooth shopping experience.
The benefit of ultra-personalized guidance, both online and in-store, thanks to integrated client insight in real time as well as our recommendation algorithm.
IN-STORE
Benefit from a new distribution channel, directly linked to stock levels. Online turnover leads to increased retail turnover. Profitability per m² improves thanks to the direct increase in turnover, without further marketing investments.
In addition, the ship-from-store model permits the optimization of stock rotation and the “transformation” of shops into warehouses, leading to an overall reduction in storage costs.
PROPERTY
Collect and reprocess customer data and brand data (easily) to improve the in-store experience. This virtuous circle assists client and brand retentions.
Our tools have been devised to enable Retail Managers to improve the operational efficiency of their shops. Using the gathering and reprocessing of data to shape the customer’s experience, our solutions improve client retention.
HEAD OFFICE
Improve, via digital processes, in-store customer experience by smoothing out exchanges and removing obstacles.
Real time tracking of in-store performance provides a genuine tool to help with decision making and a reliable means of assessing the performance of products/recommendations.
OUR RESULTS WITH THE VILLAGE OUTLET
+8%
IN ADDITIONAL MARGIN THANKS TO OUR OMNICHANNEL TOOLS
+40%
IN THE CREATION OF PREMIUM ACCOUNTS
40%
OF REPEAT PURCHASES ON THE RETAIL WEBSITE
THE VILLAGE OUTLET, WINNER OF THE MAPIC “BEST OUTLET” AWARD !
Its uniqueness?
An online journey to match the in-store experience: the bar was set high. The mall has 94 brands offering price reductions of up to -70%, located next to an outstanding restaurant space within a unique setting. The futuristic concept was designed by architect Gianni Ranaulo.
In order to offer their customers a cohesive shopping experience, the Compagnie de Phalsbourg chose Wishibam to make The Village the first “phygital” outlet. The launch of the marketplace platform and the implementation of our ecosystem was a turning point in the life of the outlet: a 750% increase in the number of loyalty programme members, online turnover has generated, to date, 5% of the center’s revenue which is unquestionably due to the digitalized sales force.