MANAGEMENT OF ONLINE ORDERS
We facilitate the processing of your e-commerce orders from your store network by interfacing with your Order Management Systems.
Centralization of orders per store in real time, automatic allocation of orders to available users (runners), stock checking, cancellations or refunds, payment validation, automatic delivery notification email, package consolidation (…), our picking app drives your store to the very heart of your phygital strategy.
PERSONALIZED CROSS-SELLING
The rate at which confirmation/order follow-up emails are opened is on average 64%. Make the most of this prime marketing opportunity to generate additional sales.
Plugged into the picking app, our recommendation algorithm suggests products that are highly likely to be purchased by the client. Sent within the body of the order confirmation email, or put aside to await your customer’s in-store visit, personalized cross-selling is a source of profitability.
CUSTOMER RELATIONSHIP TRACKING
Managers can access the orders being processed in real time. Client information required for sending the package is also provided and ranked in the picking app, available to view by anyone with the right to do so.
Customer services can also track the relationship more effectively by accessing the client’s purchasing history in order to offer better guidance.
The app also includes an analysis module which permits the monitoring of operational teams, covering elements such as the productivity of runners, stock-outs etc.
SHIP-FROM-STORE : CONNECT YOUR SHOPS WORLDWIDE
MANAGEMENT OF ONLINE ORDERS
We facilitate the processing of your e-commerce orders from your store network by interfacing with your Order Management Systems.
Centralization of orders per store in real time, automatic allocation of orders to available users (runners), stock checking, cancellations or refunds, payment validation, automatic delivery notification email, package consolidation (…), our picking app drives your store to the very heart of your phygital strategy.
PERSONALIZED CROSS-SELLING
The rate at which confirmation/order follow-up emails are opened is on average 64%. Make the most of this prime marketing opportunity to generate additional sales.
Plugged into the picking app, our recommendation algorithm suggests products that are highly likely to be purchased by the client. Sent within the body of the order confirmation email, or put aside to await your customer’s in-store visit, personalized cross-selling is a source of profitability.
CUSTOMER RELATIONSHIP TRACKING
Managers can access the orders being processed in real time. Client information required for sending the package is also provided and ranked in the picking app, available to view by anyone with the right to do so.
Customer services can also track the relationship more effectively by accessing the client’s purchasing history in order to offer better guidance.
The app also includes an analysis module which permits the monitoring of operational teams, covering elements such as the productivity of runners, stock-outs etc.
OUR EXPERTS AT YOUR SERVICE
DELIVERY METHODS
E-RESERVATION
Your clients reserve items online and then try or buy in-store. This service permits you to direct traffic towards your stores and to identify products with strong potential. The service enables the client’s average shopping basket spend to be increased by about 7% versus a traditional order.
CLICK & COLLECT
Direct traffic towards your stores by offering your customers a click & collect service. This means that they no longer have to face sold out products or queue at the register, with digital processes eliminating the physical pain points. Using our tools, your sales force can propose offers to your customers as they go through the checkout process.
DELIVERY
Build customer loyalty by allowing them to order 24/7, anywhere in your network, products that are available in-store. Reduce delivery delays and optimize stock rotation by managing shipments directly from your points of sale.
FEATURES
OMS INTEGRATION
Cross-Selling
PERFORMANCE TRACKING
SHIP-FROM-STORE : HOW TO MAKE YOUR POINT OF SALE A TOOL IN YOUR LOGISTICS STRATEGY
E-commerce is definitely on a roll, growing by 14.4% in 2018. In an era when customers are hyper-connected and when decision-making is governed by digital technology, the buying journey is becoming more complex. If businesses do not manage to break down the barriers between the various different distribution channels, they will struggle to respond to their clients’ expectations.
The ability to interconnect different sales channels is proving to be vital for those in the retail distribution sector, providing a way of optimizing the management of the supply chain and therefore respond to client demands. This is what is known as Ship-From-Store.
When a client pays online, this omnichannel solution enables dispatching from the most appropriate store by taking into account various key factors. This process increases client satisfaction since it reduces delivery delays and stock-outs.